Shipping policy
All orders are packed and ready for courier collection within 24 business hours of being placed.
Orders placed on weekends or New Zealand public holidays will be dispatched on the next business day.
Once your order has been packed and dispatched, you'll receive an email with your tracking number so you can follow your parcel every step of the way.
We ship all New Zealand orders with NZ Post Couriers and deliver to PO Boxes.
New Zealand
- Standard Shipping (Urban: 1–3 business days) $10
- Standard Shipping (Rural: 3–5 business days) $10
- Free shipping on orders over $100
Australia
- Standard Shipping (5–7 business days) $25
- Free shipping on orders over $150
Shipping rates are subject to change without notice.
Please note that delivery timeframes may vary during busy periods such as Christmas, Easter and Hawke's Bay Anniversary Day, as Nova James is based in Hawke's Bay, dispatch times may be slightly longer during this local public holiday.
If your parcel hasn't arrived within the expected delivery timeframe, please contact us at info@novajames.co.nz and we'll be happy to help.
All New Zealand urban parcels require a signature upon delivery. All rural parcels are non signature required.
If you have an Authority to Leave (ATL) in place with your courier, please ensure your parcel can be left in a safe and secure location. Nova James Jewellery cannot accept responsibility for parcels that are stolen after being delivered under an ATL authority.
If your parcel is delivered to the wrong address or isn't delivered due to a courier error, Nova James Jewellery will lodge an investigation on your behalf. If the investigation confirms the issue was not the fault of the customer, we'll replace your order or provide a full refund.